Reply to WWYD - Price of Car Changes After Purchase

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[quote=Anonymous]There's one review where they sold the car the review thought they'd bought:

[i]The worst buying experience ever.

I've waited a few weeks to cool off after an incredibly frustrating experience at Koons Ford Falls Church.

We found a car online that we really liked and went to Koons based on a good price for a year old but still new car. We were no nonsense - "we like this car, we like the price, let's drive it and if all goes well we will buy"

And all went well... So we thought.

We took a test drive and loved the car and immediately agreed to buy at the price advertised online. We sign some preliminary paperwork, agree to the price, and go to the finance manager to see what our options are. Sales staff were all great.

The finance manager was literally what the stereotype for slimy and pushy salesmen is based on. We should have walked away at our first sense of being uncomfortable.

He attempted to scare us into the Gap insurance, and warranty, after I said I trusted the car would be fine and that the 36 month warranty would be plenty and that i would take care of repairs thereafter he told me "the electrical system has over 2,000 parts, can you fix those" and continues to pressure us.

He offers us above market financing, and I know this, so we decline and agree that I'll get a check from the bank in the morning and bring it back. He suggest that he can beat any rate, but that I'd have to call him to tell him what bank and what rate... why not just start by not trying to screw us??

We leave our car and a deposit, at the salesmen's prompting and sign an agreement to take the car home that night, after paying a deposit. Despite an unpleasant experience with the financing guy we love our new car, arrange financing with a credit union, get insurance, floor mats, etc.

The next day the shady financing manager calls me to tell me THEY SOLD OUR CAR TO SOMEONE ELSE. I literally drove someone else's car to work. THIS IS A COLOSSAL SCREW UP. The finance manager never apologized and actually blamed us for not using his over priced financing. When my patient and much kinder fiancé questioned him on how this happened, he HUNG UP ON HER.

We take the car back and surprise surprise, they try to sell us another, More expensive car. BAIT AND SWITCH.

2 weeks later the car we went there for, and we're ready to buy us STILL ON THE LOT. When they realized they were not going to make money on financing or undercote or whatever other BS they tried to sell us on, they reneged on the deal and then tried to up-sell us. Lying to our faces.

We questioned the financing manager on this the next day and he invoked his status as a veteran Colonel of an Army (not US) as reason he shouldn't have to listen to our complaints.

BUYER BEWARE!!! SCAMS AND INTIMIDATION ABOUND. The worst customer service experience I've had in my life.[/i][/quote]

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