Reply to Scam alert: Power remodeling company

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[quote=Anonymous][quote=Anonymous]The company has an A+ rating on Better Business Bureau. How is that possible if yelp reviews are so bad? Real question, not rhetorical. They say their number 1 metric on BBB is complaint history - you'd think all those yelpers are making complaints?

We were actually in the market for a new roof so agreed to the sales pitch. It was way too long, but the people were respectful. They took so long that I was anticipating an insanely high estimate (why else would they take so long to get to the punch line and tell me the dollar amount??) and then I was actually surprised by how reasonable it was compared to when we redid the roof on our old house. They quoted us $14K for brand new roof, insulation, and gutters on a colonial house with a steep peaked roof. Estimates we got in our old house, which was smaller and had a flat roof, were nearly $10K not including gutters. [/quote]

Members of the BBB can reply to a complaint and it gets closed in the company's favor.

As you can see from Yelp, they reply to complaints really quickly. That does't help them on yelp, but it definitely helps them with BBB.[/quote]

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