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[quote=Anonymous]Ideally, you would have brought up the poor performance well before this.
When you first noticed the quality of service slipping, you should have stepped in right that moment and said "Don't forget to clean X and Y before you leave" or "You missed Z." If you missed it in the moment, address it the next time you see her: "Last week, you forgot X and Y, please make sure you pay extra attention to them today and from now on. I've left a list of tasks with instructions, please finish everything." Hopefully, that would have headed things off from the start.

Same with the undesirable behavior of her popping in and doing an unwanted service and then expecting payment. The first time that happened, it should have been shut down. Her key privileges revoked and stating either you must be home or she must receive text or phone permission [b]before[/b] the service, or she will not be paid, would be warranted.
 
If it slipped further, you can decide if she warrants a second chance or not.

Second Chance script: "Has something happened lately? I've noticed you're increasingly distracted, rushing, and cutting corners. We can try to resolve whatever problem is causing this, but I need to see you doing a complete and thorough job from here on." 
Then talk about if a different schedule time or providing a list of tasks might help, if she needs you to show her the exact way you like things done again, or if the issue is personal, but temporary. 
Don't offer more money. Remember that you hired a housekeeper to make your life easier, not more difficult. She's not your friend and not your employee: she's a service provider. Also, you cannot solve anything happening outside of your house. You can't do a single dang thing about her family, finances, or loved ones, so don't try. Do make it clear that, while you're sympathetic, if she doesn't improve back to normal standards within the month, her services will be canceled. Do not offer this option if you think she wouldn't handle it well. It'd probably be a good idea to get your key back at this point; she can earn it back later.

Nope script: 
"I'm very sorry, but due to the decline in quality, I'm going to have to cancel my standing appointment," 
"I'm not comfortable with [you dropping by my house and cleaning while I'm not there/ going through my things], so please cancel my cleaning service," 
"Please take me off the calendar, I need to cancel my scheduled cleanings from now on."
"This week/ next week will be the last time I need cleaning services, thank you for the past X months."
Feel free to text this instead of saying it in person. You can include directions on what she can do with any keys she has, such as her leaving them in the mailbox. Have the locks changed if she responds poorly or fails to return the keys. You don't need to offer severance/ bonus pay of any kind if you've given ample lead up that her job is in danger if she doesn't improve and she failed to do so, but you can offer 2 weeks pay if you feel the situation warrants it.[/quote]

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