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Money and Finances
Reply to "Insurance company overpaid dentist, dentist said, "No they didn't.""
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[quote=Anonymous][quote=Anonymous]Can you get the insurance company on the phone, then have them conference in the dental office. They can speak directly with you on the phone. I have had good luck with getting a lingering billing issue resolved this way. [/quote] I took your advice. When the billing person was on the phone with me, they were like, "We're not paying this. It's not our problem." When I called the insurance company and they patched in the billing agent, her tuned changed real quick. "Yes, Sir" this and, "Yes, Sir" that. The insurance company outlined (with me listening to everything and trying to muffle my laughter) the consequences of failing to pay the bill. They told the billing agent in the dental office that they will reach out to the dentist directly and explain the failure of his billing department. Billing agent caved, confirmed she's restoring the funds to the insurance company, and it's done. Thank you for this advice.[/quote]
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