Reply to WMATA Police to begin stopping students without valid DC One cards and deny them entry

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Reply to "WMATA Police to begin stopping students without valid DC One cards and deny them entry"

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Ok, but I've had problems with defective cards for my kids-- sometimes it will work and sometimes it won't.  So what if your perfectly law abiding kid gets stopped because the card is defective?  Are they going to walk to school?  go home and miss a day?

I hope there is a process in place-- something like the kid's card is photographed by the guard and s/he tells the kid to get on the metro to get to school and s/he needs to get the card replaced.  the guard can email or text the photograph of the metro card with the card number info to the WMATA staff for further investigation of why the card is defective.  Sometimes it's the card that is at fault, not the student, the parent, or the school. [/quote]

Give them a smartrip card with money on it to use until you get the problem fixed. The folks at the Students Ride Free office are really helpful now -- a few years ago, not so much. [/quote]

Good to know things have improved!

the problem in my situation is that my kid didn't tell me the card was defective-- the guards would just let him go in when he flashed his card.  I didn't know that it was defective until I wanted to drop him of at  different station than usual one day and he was concerned that the guards wouldn't be as cool as the typical station guards.  News to me that he was having problems.   But you are right-- most kids would just be honest with their parents when they are having a problem and use a spare smarttrip card with $ loaded to it until a new card is ordered and arrives.  [/quote]

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