Reply to I just complained about a grocery store employee who was rude to me

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[quote=Anonymous][quote=Anonymous]I worked in a deli.  People make all sorts of requests like this every day - 1/4 pound, 3 ounces, 3/4 pound, etc.  And they want their meat sliced to specific widths - from shaved to thick.

This is very basic and a part of the job.  I can not see how someone could do that job for long w/o figuring out these basic measurements or running into problems with the customers.

But customers can be unreasonable, too.  If you ask me for 1/2 pound of ham and I give you .48 or .52 - that is close enough for 99.9% of the customers out there.  Occasionally, you will run into the one odd duck who wants .50 EXACTLY.  These are the people who like to fight with the clerks....so annoying.[/quote]

I was waiting to order lunch meat from the deli at Harris Teeter one day and encountered one of those 0.50 EXACTLY unicorns.  Seriously, buddy?  Take your 0.49 of a pound of lunch meat and GTFO!  One slice more made me 0.51, which made him furious to pay for more than he needed.  0.49 made him feel like he was getting cheated.  How are you getting cheated when you're still just paying for 0.49 of a pound?!?

I could never do any job in which I had to deal with the general public in that type of capacity.  I'd be the person on the news arrested at work for throwing sliced ham in an a-hole's face.

My roommate in college worked at a Giant grocery store all through high school and was able to transfer to the store in our college town where he was promoted to one of the assistant managers.  He said that 99% of the time, they just laugh about customer complaints once they leave the store and nothing ever happens.  That 1% is reserved for those really bad situations, like when a cashier raised their voice to a customer.  Or he had a deli person who didn't understand the safety issues with cutting lunch meat and cheese on the same slicer.  But complaining to him made the customer feel better and then the employees getting to mock the customer after they left made the employees feel better, so everyone ended up happy.

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