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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]between this incident and the girls changing their clothes because of their leggings, i don't think I could book a United flight, even if it was significantly cheaper. Who wants to deal with a company that seems to have zero regard for their customers? Absolutely disgusting.

BTW - this a management problem. The attitude of their crew/staff comes from poor management at the top.[/quote]

Will you also avoid flying through Chicago? It was Chicago Aviation Police that roughed the guy up, not United.[/quote]

Not the PP, but I avoid flying through Chicago (O'Hare) on general principle. I'm from the midwest, and O'Hare is consistently a hot mess for whatever reason. If it's not planes getting bumped between gates with next to no warning such that you have to run, it's endless delays and rude customer service people. Several years ago, I was flying out of O'Hare with my 2.5 year old (DH was elsewhere). I checked in at the counter and was told that my 2.5 year old would be seated several rows behind me, in a middle seat. When I pointed out that this is a minor child who has a car seat to sit in and that per regulations, the seat could not be in the middle but had to be in the window, the agent snippily told me, "Well, I don't know what to tell you. There aren't any window seats available." She then suggested that I take it up with the agent at the gate who "might be able to do something about it."[/quote]

I avoid O'Hare for the same reasons.  But I had a similar situation with a young child on USAirways out of DCA when we were flying to my dad's funeral.  They're also on my Never Again list.[/quote]

I think there is now a new law requiring families to be seated together?  I hope we get another new law [b]removing the limit on compensation[/b]  and making it illegal to do what united did.  [/quote]

There is no limit. Let's stop spreading this falsehood.[/quote]

Explain this limit then: https://www.law.cornell.edu/cfr/text/14/250.5[/quote]

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