Reply to Why Is It My Job to Sort Out Billing and Insurance Issues?

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[quote=Anonymous]You have to understand health insurance is a bureaucracy, and rule number 1 of a bureaucracy is NOT to help the people it ostensibly serves. Helping people in theory is still a rule but it's not even in the top 10 rules. Rule 1 is to protect the bureaucracy at all costs.

That is why it's so difficult to even to speak to anyone in the first place. Why all the names are buried behind the generic "Shanta B" or "Tierra G" with no last names. That's why no email addresses are given, only phone numbers to answering machines. That's why the paperwork is so vague and if you write a grievance letter (which must be mailed, never emailed or uploaded online) to a distant office, they will never answer any of your reasonable questions but some kind of autobot generic response that clarifies nothing and invites you to call this number, which once again is an answering machine that no one answers. That's why six different people will tell you the exact same thing when you're trying to find a different answer. That's why it takes six weeks or a few months to get anywhere.

It's not 1990 any more. Everyone in healthcare is first and foremost a bureaucrat. Their occupation, whether doctor or administrative, is secondary. Once you understand this, then you understand why they behave the way they do. I know I am a number to them, I know I am instantly forgotten the next second. As a result I no longer attempt to be nice or considerate whenever I have to deal with any healthcare situation (thankfully not very often). I'm sure I'm rude and brusque, but that is exactly how I'm treated by them behind that fake facade of niceness.[/quote]

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