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[quote=Anonymous][quote=Anonymous]The thing is, airlines (United being among the worst, but certainly they're not the only offender) make a strategic decision about things like this. A situation where: a) they are overbooked, b) they have crew who need to get to a certain destination by a certain time, and c) no one will accept the pittance that they are willing to bribe people with for taking a later flight will not arise often. When making policy decisions (e.g., overbooking, using the computer to bump passengers who have paid in favor of crew members), they bank on the majority of times where this is NOT going to happen.

There was no way for them to know which situation it was going to be where someone was going to actually refuse to move from their seat, but once it got to the point where there were airport cops standing around his seat, they were essentially committed to the course of action and the result that we see in those videos.

The policy doesn't have to be that way. Frankly, I don't think they should be allowed to sell more tickets than seats, ever, because they also often have cargo underneath that adds to the weight of the plane. I've been in situations where humans have been told that the plane was in an overweight situation due to cargo and that they'd have to take the next flight. I've accepted vouchers later travel in order to accommodate other people when I'm not in a rush. But the airlines themselves create this situation when they sell more tickets than seats. If they made a different choice, they would not find themselves in this situation at all.[/quote]

United now has lost way more than $800 in good will and cancelled bookings.[/quote]

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