Reply to FCPS School board mtg at 10:00 Thurs...live stream

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Reply to "FCPS School board mtg at 10:00 Thurs...live stream"

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]

This part is unclear- we hear one person say that it's a BB-hosted (aka cloud) installation, then we hear someone else say that it's hosted internally (by FCPS), so until we have a clear picture of that, it's hard to say who is more at fault. If it's hosted by BB, typically they would perform the maintenance and roll out updates on their own schedule; additional features purchased by FCPS would be installed by BB (but perhaps activated/turned on by FCPS). Any performance issues would be on BB in this scenario. If it's hosted by FCPS, then it would be up to them to install updates and upgrades and FCPS would be responsible for performance issues. It's also possible that it's a hybrid that first touches FCPS before going to BB,  in which case there are multiple potential points of failure.[/quote]

IT person here. The load issues are squarely in FCPS's lap. While the Blackboard part is run by Blackboard in the cloud, the _login_ part is run by FCPS and not hosted on Blackboard's side (for good reason -- it's also used for people to log in to non-BB services like email).

As for the upgrade side of it, BB is still upgrading the _underlying_ part, i.e. the Unix or Windows operating system, since that's vital to ensure it's patched for any security vulnerabilities and BB is in charge of maintaining their own underlying cloud installation. It's [b]up to the _client_[/b] (FCPS) to upgrade the BB _product_ installation in the cloud. The reason it's not automatic in cases like this is that schools don't want things changing suddenly and then their documentation and tutorials are inaccurate and out of date. Imagine if the new update moves some buttons from the left side of the screen to the top of the screen, for example.

I think there are better products than BB out there feature-wise, but my professional opinion is that this particular debacle is not BB's fault.
[/quote]
While that may normally be true I thought someone said FCPS are paying for extra support.[/quote]

Even if they are, BB support people can't do an upgrade unless the client signs off on it. The client would be pretty angry otherwise.

[/quote]

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