Reply to I am a DC uberX driver since 2013 and have SEEN IT ALL...so please, AMA

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Reply to "I am a DC uberX driver since 2013 and have SEEN IT ALL...so please, AMA"

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[quote=Anonymous][quote=Anonymous]How do you handle people with handicaps, ie use walkers, wheelchairs, etc?  What about other disabilities?  Is there an Uber policy?  Specifically asking as a family member has a brain injury, but often needs to get from one place to another.  Metro Access is awful, cabs usually want nothing to do with them (plus return trips area  challenge.)  I know others in similar situations and family would be more than willing to pay surcharges. [/quote]

First, yes, metroAccess is awful...terrible..the worst.  I could gripe forever about them too.  My heart breaks a little for those who have no other choice.  I will say that when uberX got started, a bunch of metroAccess van drivers signed up to be uberX drivers and many got cut quickly when they didn't have ATU Local 689 to bat for them and covering up their ineptitude.

I try to be as helpful as possible.  I will assist and be patient.  Also, it's very rare...like five times at the most.  More often I have picked up people who are blind and lots of "service dogs" too.  Uber tried to have an uberX accesible option for a short bit (it was called uberACCESS), but it was a logistical snafu because so few personal vehicles are wheelchair accessible.

Here's the workaround.: You can get a DC taxi thru the uber app.  To get a wheelchair-accessible DC taxi, enter promo code 'DCWHEELCHAIR' in the uber app to gain access, toggle to the uberTAXI option on the far right and select ‘Wheelchair’ just above.  Uber subsidizes this some in order to remain on the level with the DCTC.  This also only works within the confines of the District.

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