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[quote=Anonymous]Agree with the prior owners' comments.

Pros: 
- Pretty good value for money with the product you get ~$120/sqft range (including finished basement)
- Most site work costs included in cost, that other builder charge a lot.
- Decent quality materials used - Heavy duty items like lumber, drywall, roofing etc are local materials are locally sourced from HomeDepot (Cabinets, acccessories, tiles, quartz, electric/plumbing fixtures etc are non-branded Chinese material warehoused in bulk. Some are pretty good quality like the iron door, LED lights etc).
- Fancy Thermador appliances

Cons:
- Hire cheap staff that is not the best talent and don't provide good customer service. There's lot of turnover in the front office and difficult to deal with. Extremely unorganized office and is mostly unresponsive - no periodic project reviews or keep you in the loop. 
- Owner lacks customer service mentality and is totally unresponsive (only responds to change order requests once contract is signed)
- Lot depends on site manager and project manager. They seemed overworked and not providing enough supervision and sub contractors end up making costly mistakes.
- You have to be on top of things and visit the site frequently and track with detailed plan about things that could get missed or not done right (which we would expect them to do for paying their margins). It's a good bit of stress to go through this long process of a year. Not the right choice if you just want to outsource to them and not be involved with the details (even though you paid them to do).
- Be upfront and get in writing on what you are getting, including exact brand/models that are going to be used.
- The default MI windows are not the best and better to upgrade
- They try to be cheap and offer very little credit if you want to switch to local/better products.
- Very few selections for finishing fixtures, since you are limited to a couple of chinese materials in their Fima warehouse. So, most Relux homes interiors looks the same, not the ideal choice if you want some unique custom home. Very few color options - mostly forced to brushed nickel, since faucets, door handles etc only comes in that.
- They outsource their site engineering who are not the best, and may not come up with the optimal site grading plan. Best to review with someone knowledgeable instead of just signing it, since it's impossible to change it later.
- Warranty service is lacking big time (not very unresponsive)

It's a shame that they don't care to keep the customer happy, who are the best source of marketing. 
They could've been a top builder in the mid range Mclean luxury market with their product and price point, if they could improve their customer service and provide more options and tend to attention to details on the final finishing fixtures.
Other builders like FocalPoint and new comers like Kul homes, Artifact etc seem to be eating into their market share big time.
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