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[quote=Anonymous][quote]Any comments from customers who've built with Relux homes, both from someone who has gone through the process recently and also some who've had it for a few years to check how their Chinese sourced materials (frequently used items like kitchen cabinets, floors, toilets, door locks, lights etc) holds up.

I visited a couple of friends who bought a finished home within last couple of years and another who built with them and they are in general happy with the product that they got, except for some complaints with hardwood floors (had to replace the whole house), toilets, etc. I liked the product and they look quite glossy and the price seemed to be a tiny bit cheaper than other builders.

Heard that construction experience was difficult with management not being very responsive, lack of adequate supervision or follow up during construction and terrible owners who don't care or understand the concept of customer service. Heard that post sale customer service for warranty issues seemed to be extremely difficult process. Also heard that they recently had their entire warehouse burnt in a fire and are dealing with some law suits/investigations.
Somewhat tempted, but makes me nervous! [/quote]

We have built with Relux homes and I have given detailed posting of my entire experience. Here you go again. We built our house in 2017 and our house is still under warranty.

If you are a perfectionist and you expect a perfect house with perfect construction experience then maybe Relux is not for you. If you are expecting the best house for your money I would not look at anybody else beyond Relux homes.

1) Look and style: Relux uses one of the best architects in the area and their houses look amazing. We have not stopped receiving compliments from friends and neighbors and the random passer-by. They use unique combination  Limestone/Stucco that gives the front elevation an nice look.

2) Construction quality: They use 2 by 6 framing, R21 insulation on walls, insulated garage doors, Moen Faucets in master bath and the Kitchen sink, Farm sink, Freestanding tub in master, marble tiles, post-finished wood flooring standard. Ceiling height was 9 ' basement, 10 feet main, 9 feet upper. Nice trims,  Recessed LED lights all 3 levels and on and on...

3) Inspectors feedback: I have had 3 inspections done during construction and multiple inspections done during we found very few issues and the inspectors told me the construction quality exceeded** the standards they have seen elsewhere. He qualified by adding some cheaper builder names.

4) Customer experience: Bad to worst in terms of responsiveness. Dont expect a response to your email. If you are lucky you will get a good project manager. we have had good and bad managers. You have to be on top of things, they easily miss or forget upgrades that you paid for. You have to follow the construction progress carefully. They dont seem to be very organized and dont remember the customs or unique changes you requested for. They are also very reluctant to make changes at the last minute. If you dont have the patience to go to the construction site weekly maybe they are not the best choice for you.

5) Warranty support: Warranty support has been good so far. Our project manager always answers my phone and is responsive.  We had a bad leak during one of the rain storms and they were quick to fix it and patch it up. So far so good.

6) Chinese stuff: They use Chinese cabinets bathrooms and kitchen, light fixtures, LED, all hardware like interior door handles etc. Thier Iron doors come from China but look very nice in my opinion. The kitchen cabinets are shaker style/soft close and look good. So far everything has held up.

All lumber and construction material was sourced from home depot.

7) Pros and Cons:

Pros: Good looking houses, good quality construction (you will experience minor problems .. again if you are a perfectionist this is not the builder for you). Best deal for the money hands down, you get a lot for your money. Dont even bother looking at NDI, focal point, classic etc. They dont Nickle and dime for minor issues. The owners seem to genuinely care about building you a nice house.

Cons: They are not responsive to email before or after you sign contract. They are not organized.. they will not do a good job remembering your upgrades and your unique changes. They are not perfectionists you will find  hidden spots with bad paint job or missing caulking. More hand holding required.

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