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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Interesting to read the thread. I have a dispute over a medical bill. It's only a few hundred but I believe the doctor used the incorrect assessment, leading to a higher bill. But in all the correspondence over finding explanations and information for how billing works, there was nothing but distinct hostility and clear unhelpfulness. Even a polite inquiry with a few questions was met with firm "I'm not talking about this any more" attitudes that completely contradicts all the typical health insurance promotional info on transparency and supportive advocacy on your behalf. The very moment you have a disagreement, no matter how mild, there is nothing but hostility and very firm firewalls blocking you from other people, even if just trying to get information.

It's my first real encounter with a dispute and the attitudes have made me disgusted with the whole system, so I'm not surprised why so many people have nothing but contempt for the industry. I definitely do not have the same respect and consideration I did for healthcare workers I did just a few years ago. [/quote]

Right. And then people on this thread get some whataboutism and start in on "what about the violent patients?!" Well, yes, fire the violent. But don't take your insecurities/feelings of lack of safety in your work environment out of the non-violent patients who are suffering. Offices add to the suffering with incompetence and attitude.

Two things can be true at the same time.[/quote]

Well, medical billing is intended to be 99% automatic. That's why there are so many issues concerning fraud and why when it goes wrong it is a pain in the ass.

Things that are a pain in the ass are a rounding error compared to the lunatics and in some cases violent people of the general public medical professionals have to deal with on a daily basis. Those two things are most certainly true at the same time.[/quote]

Thanks for sharing. Feel better?

Maybe that lunatic you’re dealing with has a terminal disease and is just trying to stay alive while dealing with a broken system. 
Try giving a lunatic a break. You might realize who the real lunatic is.[/quote]

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