Reply to NYTs Etiquette - "I Refused to Switch Seats on a Plane. Twice. Was I Wrong?"

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I'd move to an equal or better seat but not a worse seat, and certainly not if I'd paid extra for a premium seat.[/quote]

This.

I was once asked to give up my aisle seat so a couple could sit together. They wanted me to switch a few rows ahead to a middle seat. They each had middle seats several rows apart and had asked me as well as the person in the aisle seat a few rows ahead. Apparently the couple “needed” an aisle seat for the husband to be comfortable (bad knee).

I politely declined by explaining I had selected the seat for my own bad knee.

They got the flight attendant involved, and she asked me to switch. They tried to sell it to me by saying it’s better to move up so you get off the plane faster. Again, I politely declined. Then I got poor service when they brought around the drink cart and pretzels. This was United. I’m noticing a theme.

I would switch if a young kid was separated from their parent—but even then I would be annoyed that they didn’t book earlier or pay to select seats. I always select seats together and pay to do so when necessary. [/quote]

I'm telling you - these are very likely United employees + their family members who are flying standby for free as part of their employee benefits. They have to take whatever seats are available at the airport to their destination; sometimes they sit around all day until they can catch a flight. Obviously they will try to get these employees into premium seats first, but they will ultimately take any available free seats.

The retaliation by the flight attendants is making sense - it seems to be part of the unspoken employee code that if the customer doesn't comply with the request, they will give them the cold shoulder. Impossible to prove anything, of course. [/quote]

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