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[quote=Anonymous]Another review (last, I promise). Guests were dehydrated. Staff took off name badges so they couldn't be identified. Horrific conditions. I can only imagine the physical condition all these kids were in before this incident happened:

Formal Complaint Regarding Stay at Riu Republica
Dear Resort Manager,
My daughter and I are writing to formally express our disappointment with her current stay at Riu Republica starting from Monday March 5, 2025 to Friday March 7, 2025. She is currently in room 1XX. We had high expectations given your reputation, but unfortunately, her experience did not meet those expectations due to several issues. The check in process took over 2 hours. It was true chaos.
Firstly, there was no electricity starting from Monday March 3rd until Thursday March 6, 2025 (That means no AC, hot, muggy, no power to charge phones, no running water (can’t flush toilets or take showers), no wifi, keys are not working, outlets in the rooms are all bad, no fresh or clean towels and the towels smell horrible, the cleanliness of the room, malfunctioning amenities, or lack of promised services. Despite raising this issue with your staff, or lack thereof, nothing has been done to rectify the situation. How can a resort have no power/electricity for that amount of time and not have a backup generator. My daughter and other guest had to sit in the gym all day to try and charge their cell phones. How do you expect anyone to function without running water. How do you expect anyone to go to the bathroom and not be able to flush, how do you expect someone to not shower for days. This is a very poor living situation that no one should ever have to endure. All the money that each guest had to pay, your property should be up and running as promised.   Pitch black hallways and rooms and they refuse to switch rooms. There entire section is in a blackout and they will not help at all and have been very nasty to these kids who paid to stay here. We tried to call 20 times and nothing but ringing and no answer or ringing then straight to a busy signal. The guest couldn’t even charge their phones. The incompetence is unreal. We have tried reaching out via email and phone and either no response or no answering of the front desk phone. They requested water multiple times and put in service request via the app and nothing was completed or resolved. People/guest had to go behind the front desk just to get water as the front desk staff was holding the bottles of water hostage as the workers refuse to give them water. They and all other guest were dehydrated. This is a huge inconvenience and a safety and sanitation problem. We have videos and pictures of everything. All the workers removed their name tags. Since there was no power, that also meant no adequate options of food and providing the bare minimum. 
Additionally, we was highly dissatisfied with the poor quality of food, unhelpful staff, safety concerns. This was particularly frustrating because we didn’t pay all this money, to fly down to DR to try and have a wonderful vacation, which has been bad from the start. All the workers just stared at them and said there was nothing they could do and walked away. We asked for a manager or supervisor and was told no. Us parents tried to talk to the staff on the phone and they refused. They are not providing updates or an alternative plan. They are not doing anything to compensate for this enormous inconvenience. They are not willing to move guests to rooms that do have power on the other part/side of the resort or to any sister properties. The workers refuse to speak to us or accommodate us. 
We believe that as a guest who chose Riu Republica for an all-inclusive and enjoyable experience, we should have received the quality of service and accommodations that were promised. Given the inconvenience and disappointment caused, we request compensation and corrective action. On your website at an All inclusive resort your promise was to deliver accommodations (i.e. an actual resort with power, electricity, running water, housekeeping service, in room amenities, unlimited meals, daily entertainment, WI-FI, 24 hour front desk and concierge service. This resort cleary failed misreable and the resort failed to provide key advertising services, which warrants a full refund. They have less than 24 hours to get to enjoy what was supposed to be their senior vacation before they graduate school in 2 months. Needless to say, the Riu robbed these girls from their vacation and they will never get back the wonderful vacation they dreamed and hoped for. This was truly an unbelievable nightmare of a vacation. This has to be the worst all inclusive resort, who only care about taking tourist/guest money
I hope to resolve this matter amicably and in a timely manner. Please respond 24 hours with a proposed resolution. You may contact us  should you need further details. Formal action will take place if I do not receive a response.
Thank you for your prompt attention to this matter. I look forward to your response.
Sincerely,[/quote]

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