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[quote=Anonymous]review of riiu from two days ago:

We had a horrible experience at the hotel (Riu Republica in Punta Cana, March 1-7 2025). When we arrived, at check in they offered us a "free" upgrade to a better room and we fell for it. The room they gave us had no working AC or fan, we could barely sleep because of the heat. The next day was mostly lost complaining, we had to complain 5 different times, and the answer was always "we sent a technician to fix it" (who never showed up). At 8:30 pm a manager spoke to us and promised us they would transfer us to another (all adults) hotel, but when we packed and came back, just as they were going to cut our bracelets and initiate the hotel transfer, they told us we were going to a family hotel (with loud kids and music). We refused. They ended up sending the technician who fixed the ceiling fan, but the AC didn't work the whole week.

After the rocky start to our vacation we expected the bad experience to end there, but 2 days later the hotel had no running water or power for 26 hours. This meant no flushing the toilets, no showers, no wifi, no AC or fan, no clean towels, among other inconveniences. There was no plan and no solution for this, there wasn't even enough dinner for all the guests and the lines were about 30 minutes long.

The staff was incredibly rude, the restaurants never had any available clean tables, and overall the service left a lot to be desired. The hotel offers 5 different restaurants for dinner, what they don't tell you is that they don't open every day, and you need to start lining up before 5:30 pm every day if you want to get a spot, losing even more precious vacation time. Overall terrible experience at this hotel, will never stay at a RIU hotel again.[/quote]

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