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[quote=Anonymous][quote=Anonymous]

That acquaintance stressed that he should have used his educational opportunities and too many fell into gangs etc.  Central American immigrants.  You are missing the point on the call centers.  Why should we be calling amex travel and get India?  Have to request the US call center and be transferred?  Why not employ our own people in our cities?  Why send 100% of calls outside the USA for some companies?  No reason.  Enough people here need jobs.

Tough for the Indian call center industry.[/quote]

I don't work for American Express, but off the top of my head I would guess it's because the Indian call center workers are cheaper than American ones.  I'm not condoning it or not, I'm just saying that outsourcing has nothing to do with diversity.  But if your beef is with AmEx, you can complain as a customer.  If enough people did that, maybe they would revert to  American call centers.  At the same time, their CC perks might go down or their interest rates might go up...so if you're willing to accept that you could maybe get what you want.[/quote]

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