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Reply to "Situation at Subway - was I wrong?"

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I probably would have been annoyed that they had closed early but I would have gotten over it and just gone someplace else. They are the ones losing the business, and, potentially, since it sound like you're still mad about it, a customer. It is annoying to see them in there serving others and not be let in but the do have to close eventually and who knows, maybe it said 8:00 on their clock inside. Either way I think there are bigger problems in the world. It's not like it was the last place on Earth serving food ....[/quote]

I probably would have done this, too. But I think it may not be so great that we're mostly so busy/pre-occupied/passive that we tolerate an unfortunate amount of mediocrity-- or even abuse. I think this was more mediocrity than abuse, but it's still a shame that a business wasn't fulfilling its schedule commitment to its clientele, and its clientele has bigger concerns, so the business will never be pushed to improve.[/quote]

Mediocrity is their right, though. (Abuse is a silly word to throw around here.) And OP could speak to the manager or take her business elsewhere. The Bill of Rights does not guarantee the right to a late night 6-inch sub.[/quote]

No-- this wasn't an example of abuse. But I used the word because some shortfalls in service do reach that low. I don't speak up about poor service often enough, myself, but I think that's a shame. With almost every other facet of the world as competitive as it is these days, with all the expectations that most of us have to meet (and exceed!), it's pure crap that business that fail to step up shouldn't suffer enough of a disadvantage to do something about it.[/quote]

It goes both ways.  Most of the people here in defense of OP's ridiculous behavior have been wholly disdainful of service workers.  You have to give respect to get it.  When I worked retail, an entitled attitude and level jumping, as in "Who is your manager?" within a minute of speaking with me, did not behoove me to serve you.  A smile, a rational attitude, and some patience went a long way in helping me to make sure you got what you wanted.  Once I offered a customer with an unreasonable demand a phone number to speak to a higher up.  The customer actually stated, "I don't want that number.  I just want to vent to you."  Way to ruin my day, lady![/quote]

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