Reply to LAMB closing its existing campuses and consolidating to one campus

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]From the "is anyone giving up a LAMB spot" thread.

We gave up a PK3 spot after being told point blank by an Assistant Principal on a tour that they were in the middle of closing a deal to relocate the whole school to a new, non-Walter Reed location starting in the 2018 school year. We were told they would be ready to announce it publicly "in weeks to months".

Trying to follow up with the administration to learn more about the issue was very difficult, and totally reinforced their reputation as being a good school with a"laid-back"/unresponsive administration incapable of running basic management tasks. There were several occasions where the school didn't even pick up the phone in the middle of the day, for example. If I was a parent who couldn't reach my child's school during a school day I would be very upset.

At first I was a bit skeptical of the critics of LAMB's response to the sex abuse at the school earlier this year, but based on my limited experience with them, I can totally believe that they handled it incompetently.
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I think you made the right choice. Lamb has never been good at customer service, preferring to focus totally on the child. I frequently get frustrated with the administration, but I genuinely believe they always put children first. [/quote]

I forgot to mention, it seems like customer service is incredibly important to you. The focus on Latin American culture and Spanish was key for me, so I am willing to have some frustrations. No school is perfect, so good for you that you know what you need out of a school. [/quote]

I think you're confusing "Customer Service" with basic organizational competence. OPs example of not answering their main phone line during the school day (if true) is just not being able to do the most basic tasks properly.[/quote]

I've never had them not answer the phone in the middle of the day.

Honestly the pp who gave up a spot at lamb sounds unhinged. Glad you moved on. We will not miss you. [/quote]

I'm glad you haven't had them not answer the phone in the middle of the day but you should allow for the possibility that your experience is not typical. I (OP) could not reach the SD campus on two separate days just last week; that is a fact. This other PP who is obviously a parent there seems to have had the same issue:

"In defense of LAMB (specifically regarding getting in touch with individuals who physically have your children), my child's teachers have NO problem giving me their personal phone numbers. If there is an emergent concern they've called me and I've called them. We keep it brief because they're teaching, but they've handled it professionally and quickly. I've never not been able to get a hold of my child's whereabouts."

In my opinion, having classroom teachers have to field phone calls from parents during class hours is not an adequate substitution for the bare minimum operational competence of having someone to answer phones.

The defense that LAMB "prefers to focus totally on the child" is a very odd excuse, in my opinion.  This school can't walk and chew gum at the same time?[/quote]

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