Reply to Airline will bump someone from their window seat up on my request for medical issue how do you handle confrontation?

Forum Index » Travel Discussion

Reply to "Airline will bump someone from their window seat up on my request for medical issue how do you handle confrontation?"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]OP here: I did some more research into why the airline had so many pages of forms and insisted on a formal request with a doctor’s note, and even followed up with the agent about privacy. It turns out it’s federal law:

Air Carrier Access Act (49 U.S.C. § 41705)
"The Air Carrier Access Act (ACAA) prohibits discrimination by U.S. and foreign air carriers on the basis of physical or mental disability."

Implementing Regulation (14 CFR § 382.85(a)(1)(ii))
"However, you must assign to the passenger any seat, not already assigned to another passenger that accommodates the passenger's needs, even if that seat is not available for assignment to the general passenger population at the time of the request."

Because of these requirements, airlines provide a formal online accommodation form,  to document the condition, attach the doctor’s note, and trigger their Accessibility Desk so they can legally reassign a seat that meets your needs (and bump another passenger "to the extent practicable").

I also went on chat again and asked the agent about confidentiality, and they confirmed that flight attendants are trained to handle these accommodations discreetly. So if another passenger questions our seats, I’ll refer them to the crew. Lesson learned: Since no one needs to share personal health details, everyone should stay in their own assigned seats and let the airline manage any reassignments internally.

I can't imagine how nasty everyone is here and will definitely be less open about what's going on I guess these rules and laws are here to help folks out who have medical issues. [/quote]

DCUM doesn’t tolerate idiots, OP. Now you know.[/quote]

Am i the total idiot? No one else pointed out this law? I thought DCUM was full of lawyers, and as everyone is calling me dumb, smart people? Or at least smarter than me?[/quote]

Smarter than *I*. But we wouldn't expect you to know that. [/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics