Reply to Reagan Airport - "Refuse to Move" Citation

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[quote=Anonymous][quote=Anonymous]I am the Traffic Control Officer Supervisor who handled the complaint. The passenger was blocking a bus stop and was there an inordinate amount of time. She was asked to pull up, which she refused to do. She was asked to loop around, (5 minutes or less), she was told the first hour of parking in the garage was free. At no time was any of our traffic officers or myself rude. Furthermore, an eyewitness corroborated the traffic officer's account of the incident. At that time, the complainant brought up a race issue. Most of our TCOs are African American and blamed the incident on race. The complainant also said that the witness and the traffic officer were friends. I can assure everyone, they absolutely do not know each other.

Traffic at DCA is close to a saturation point. We understand concept of picking up and dropping off passengers and the officers are allowed reasonable judgement to get that accomplished. It's a tough balancing act and I am always open to suggestions on improving the process. Thanks for the comments.
Josep Klein
TCO Supervisor, DCA
Joseph.Klein@mwaa.com[/quote]

Wow, thank you for this! Mr. Klein, you exemplify transparency in service. I’m impressed.[/quote]

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