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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Yes, they should but you should get a few days prior and the night before.  They probably changed planes.  I'd ask for the money back.[/quote]

Sometimes a plane swap doesn't happen until the last minute. [/quote]

You should still get your money back.[/quote]

Ha! I booked the more expensive of two flights well in advance because it was a much better fight for us. The day before the flight they switched us to the cheaper flight that was truly a terrible option. No refund. [/quote]

They would definitely have refunded you. Or moved you to another flight you preferred over the one they chose. Knowing your options matters. [/quote]

They didn't, and there was not other flight by then. But thanks for the tip. lol.[/quote]

Then you did it wrong, or[b] didn't speak to the right person.[/b] But no telling you anything! You know it all![/quote]

Same with the PP with the diaper bag. I don't understand how she walked away from that situation without getting rebooked or at least refunded. She should have asked for a supervisor and not left until they got her sorted. [/quote]
The gate agents just walked away.  The flight left and they refused to help us.  We went to the main desk and they told me there was nothing to be done as I didn't take the flight offered.  I was told there was no one to talk to and they couldn't help me.  I wrote a letter to the airline to no response.  I emailed my Congressperson (I was in DC) and got a form letter back.  [/quote]

What about your husband? They DID deny him boarding. When/how did they rebook him? This story gets less believeable by the minute. Did you call the airline 800 number? There is no way this happened the way you described. [/quote]

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