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[quote=Anonymous]Yeah United is the worst. We've had problems every single time we've flown with them so now we avoid it like the plague. Sorry. They were on the cover of Business week a year or so ago, talking about the improvement plan they had just implemented, and I remember that their whole thing was trying to improve, not to be the best, but just to suck less so they wouldn't be the literal worst. That struck me as amusing.[/quote]
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