Reply to Cleaning service -- remove shoes or not?

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[quote=Anonymous]I have used the same house cleaning team for a decade.   For the first five years, I didn't say anything about the shoes even though we all clearly remove them at home (there are a couple rows of shoes in the entryway).

We have a cherry blossom tree in the front of our house.  A couple weeks a year, they drop berries and stain like crazy.

I came home one day from work and I could see absolutely everywhere they had been.  The wall to wall carpet upstairs in the bedrooms were stained all over.  Our rugs covering the hardwood floor were stained.  I don't know how they did not notice. I was pretty upset.   I called, they came out the next day and cleaned the stains in every room.  They apologized.  I said going forward, they would need to take off their shoes.  If they are not comfortable with that, I would understand (they are very kind and polite).  They have been taking off their shoes ever since.  I still don't understand how they did not see the stains initially.

In terms of the PP, if I see someone with dirty (muddy) shoes, I do ask if they will take them off.  I usually try to let it go but many automatically carry shoe covers now, which is always a big plus.  I would bring "inside" shoes if I were a contractor but, clearly, they are not asking me.[/quote]

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