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Reply to "How to handle a very rude customer! Need a rational talking to..."
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[quote=Anonymous] I know that in this country, people working in service industries usually bear with the rudeness. I have been impressed on numerous occasions by the extremely courteous responses to aggressive client behavior. However, I'm French. In France, you might very well get booted from a shop or business for being a rude customer. Waiters and people in service industries can be very polite, but there are plenty who are not! So do what you feel like doing, OP. If she's elderly, she might not know how to write an online review. Even if she does, you can respond in a dignified way and not lose much business. I believe there is a line in the sand - some rudeness you can tolerate if you can see a client is having a bad day or doesn't really mean it, and some is just beyond the pale and not to be tolerated. Only you can decide which one it was today. [/quote]
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