Reply to I've been on hold with Bank of America for 45 minutes

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]BoA is awful.[/quote]

This.  I will never understand why anyone would stay with them.  We have had nothing but great service from both USAA and Justice Federal Credit Union.   We had an account with BoA for six months.   Never again! [/quote]

Left BofA years ago and never looked back.  The final straw was the way they rearranged processing of payments and deposits to put us in the red and collect NSF fees.  Example: deposit cash one day, then go shopping the next.  The shopping transactions would be re-ordered and processed first, largest to smallest, then the cash deposit.  So if I had $200 in the account and deposited an additional $500, then grabbed a coffee, got gas, went grocery shopping, and paid my utility bill, the utility bill would be processed first, then the grocery store, which would take out the $200 and put me under, then a $35 fee, then the coffee and gas, and two more $35 fees, and THEN the $500 deposit.  This happened numerous times to us, and then we noticed it would be over a period of a few days, because they can only collect so many NSF fees per day.  I got nowhere complaining with it, and they were shady there too.  I was working with one agent to "investigate" my claims, and we traded voicemail messages.  I would leave a message saying "I'm available from 9:00am to 1:00pm tomorrow, please call me back then."  At 1:15, the person would call and leave another message.  Shady, shady stuff.  And then they got sued for it all, and it was a systematic practice!

Terrible, terrible.[/quote]

I wonder if there is a class action lawsuit about that???  My son's bank (BancorpSouth, I think) was doing the same thing.  My son was awarded money as part of a class action lawsuit against th bank[/quote]

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