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Home Improvement, Design, and Decorating
Reply to "Have you ever ordered anything from Wayfair?"
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[quote=Anonymous]I have mixed feelings. I ordered a piece of furniture from them and they sent the WRONG ONE! We're talking a good size piece of furniture that would have been a huge hassle to send back. They offered to have someone come back and pick it up (which would mean I'd have to take off of work to wait for them at home) or that I could just keep it and they would give me a $200 credit. It took them about a week to come up with those two options. We kept the credit and then used it to order a bed for DS. The first bed that came, had a huge nail sticking out of it. So, they send us a replacement part that worked out okay. But, now less than 6 months since we've had the bed, the bottom of it is all misaligned. Bottom line - their customer service was fine (I guess?) but both experiences were just way too much trouble. We've ordered furniture online from other places (high end and low end), and for now, I tend to stay away from Wayfair. [/quote]
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