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[quote=Anonymous][quote=Anonymous][quote=Anonymous]hmmm...so you get a promotional deal knowing it will end, then you want to extend it...it was only a promotional, not a lifetime commitment[/quote]

Right.  But the whole industry is a joke.  the fact that different customers end up paying different rates at the end of their contract depending who they get on the line and whether they're having a good day is ridiculous.  And they bundle everything together so that it can be stupidly expensive to cherry pick select services.  Like the OP I never even set up phone service, but "triple play" was cheaper than "double play".  For two years anyway, and then the price doubled.  But when I asked about a double play option at that point the price was the same as triple play.  How dumb is that?  It's a confusing land mine.

I also think you should reward loyal customers, not drive them away.  [/quote]

Not just services but channels.  Most of th 200+ channels we have are shit.  Ala carte is coming soon though I predict.[/quote]

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