Reply to Pottery Barn Complaints -- Anyone Have a Successful Resolution?

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Reply to "Pottery Barn Complaints -- Anyone Have a Successful Resolution?"

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[quote=Anonymous]OP here.  I called back Saturday and the person told me the guy who told me he'd refund my money never got manager approval.  I called back today to make sure it was being processed (because the person was supposed to call me back Saturday when she got store approval -- she said she had manager approval).  Today, I got the person I talked to in December.  He said no one (all 4 people I had talked to previously) had gotten manger approval to refund.  He claims he got it while I was on the line.  Supposedly, they will call me in a week to pick up and THEN, once they get the couch, they'll process the refund and I'll get it 5 days later.

It's absolutely ridiculous that I have had to make 5 calls so far  (most of which have lasted at a least a half hour while I was on hold) and had to email my photos twice and I STILL don't have my money back.

My next step is the BBB.  I'm thinking of not waiting another week only to be blown off again.  It's so outrageous!  Meanwhile, the couch is totally peeling.  It is beyond unacceptable for $5500, which is what I paid (it was on sale 20% off from 7000).[/quote]

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