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Home Improvement, Design, and Decorating
Reply to "Pottery Barn Complaints -- Anyone Have a Successful Resolution?"
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[quote=Anonymous]OP here. Just wanted to update. They never contacted me again about replacing the couch. I emailed, no response. I called and got a different person who said they were waiting on my pictures (not true and I had emails to prove it). She asked me to send even more pictures, which I did. Never heard back. Emailed. Never heard back. I called them today and asked for a refund. The couch is even worse now and I suspect the color will keep peeling off. The person said they'd refund my money and pick up the couch. Should be over by the weekend! I'll post back and let you know. I FINALLY got the light fixture I ordered in October. Dh says it's going to be a bear to install (and he's handy) so it may end up going back after all that. Anyway, never again for me with Pottery Barn!!![/quote]
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