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Money and Finances
Reply to "refund of entrance fee from assisted living"
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[quote=Anonymous][quote=Anonymous]OP here. For the person(s) in the industry who responded--can you think of any other recourse? How do you think offering a percentage directly to the salesperson would play out? Thanks all. [/quote] And the salesperson is probably not the person deciding. You want to deal with the head administrator or their regional leader (or maybe even that persons boss) not anyone in the business or sales office as they probably are not authorized to make decisions on this scale (I am assuming multiples of 10,000's here). If they are a CCRC they are regulated by state licensing, a nursing license and likely insurance license both of which require them to post contact information in a place easily viewed by residents and the public. Also what you are suggesting is a kickback and could get an employee fired. I sympathize with your frustration...[/quote]
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