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[quote=Anonymous]+1 to above. I think of pointing people to documentation, etc. as "teaching people how to fish" rather than "giving them a fish"--more efficient use of my time, and builds their problem-solving skills. I think it also depends on the group / organization--in some settings, the time spent on training / mentoring others is acknowledged and valued in various ways. In other settings, not so much. Regardless, it's a balancing act...[/quote]
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