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[quote=jsteele]I've had quite a bit of experience with Verizon for non-run-of-the-mill services. Particularly, I've worked a lot with high-speed data networks. I have found over and over again that Verizon has brought in technicians from other regions who are not unionized. These guys invariably screw up. They do poor work and then they disappear back to wherever they came from without leaving any documentation. So, nobody can figure out how to un-screw whatever they screwed up. Each and every time this sort of thing has happened, a unionized Verizon employee has showed up, looked very pissed off at what he found, muttered something about workers from outside the region, and then fixed the problem. On one occasion, the unionized guy came on a Sunday on which he was not scheduled to work.

Anyone who thinks Verizon employes are on average doing unskilled work has no idea what they are talking about. Go look in the average corporate phone closet and check out the tangle of wires. Then, imagine something similar that serves an entire neighborhood. Then, think about that for an entire section of a city. Consider the number of computers involved. After all that, consider how you would try to solve a problem involving wires at two ends of the city without causing problems with any other wires. When things don't work, it costs us money. I've lost thousands of dollars a day when a data connection didn't work. A guy who is able to fix the problem damn sure better be getting paid well. 
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