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[quote=Anonymous][quote=Anonymous]It sounds like you tried to improve a process and it failed...no one is using it. Time to start over? This is your job. Figure it out.[/quote] Whoa whoa whoa stop throwing out f words! “Failure” is not exactly what happened here. All this is, is a failure to communicate. I also do process improvements for recalcitrant and hidebound boomers. Op you have to sell it. your process isn’t a failure if #1 it works—at all times and usual foreseeable situations not just sometimes, #2 it’s faster and has less steps #3 it’s auditable Document and run it. If people refuse to do it, cut them out of the steps and phase out their position [/quote]
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