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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]No, they're doing less with more, but the consumer does not have good options to vote with their dollar.

Yesterday I went to the doctor and instead of 2 or 3 ladies at check-in like usual, there was one (on the phone with a patient) and a bunch of kiosks. The kiosk wanted me to log into an app on my phone to get a QR code to check in. I didn't want to download an app in the waiting room so instead I typed through like 6 screens on a crappy touch-screen keyboard. It was slower and more annoying than if a human used a regular keyboard to check me in, and those touch screens will definitely break. Also, I had to scan in my driver's license into who-knows-what database instead of just showing it to a human. 
But the hospital got to fire 1 or 2 receptionists so it's "efficiency."[/quote]

I recently had a 15 screen long medical questionnaire that no lie had the finest amount of Hispanic/Latino subcategories I have ever seen.  It also included polygamy as a marital option.

And the app dumped my entries three times before I was able to submit.

Even if I was a polygamous Catalan, I would still be enraged by this.

Oh...and the card pictures I uploaded were only for the billing department so I still had to physically present them at check-in.[/quote]

And this app was probably way overpriced and cost more than one salary for an admin. [/quote]

This. We are paying for then gazillion apps that everyone forces us to use now. Guess who makes the money on those apps? The tech bros and investors. So they can buy another yacht instead of keeping a few receptionists employed. The skimming in this country is out of control. [/quote]

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