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Reply to "At your workplace, is the expectation that you will respond to emails in a timely fashion? "
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[quote=Anonymous][quote=Anonymous]Like say someone emails you and says ‘I’m trying to determine X and I need access to the data from your group for blah blah’. What would be the general expectation for a response? Respond with an acknowledgment within a day, although the substance might take longer Respond with substance right away or withIn a day Take a week to respond at all No expectation [/quote] This is impossible to answer. It really depends how "customer service" oriented your group is. I've worked in divisions where we supply data to other parts of the company, and we responded very quickly in part because we wanted to justify our existence and have support for our existence from other divisions. I've also worked for the gov't (and an NGO) and data/information requests could be very political so we would typically not respond right away. Acknowledging emails in those environments frequently depended on individual personalities and how much they got along.[/quote]
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