Reply to If you’re great with customer service, help me.

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[quote=Anonymous][quote=Anonymous]If they already paid, I would just drop them as a future client. Say something like, I'm sorry you felt there was a misunderstanding. I know will come to see the 300k in revenue as a positive outcome of our work together. Byeeeeeeeeee

In the future, get paid first and then credit clients if you don't hit the target if you don't already do it this way. Also when signing the contract, get them to initial by the section that spells out the 100k guarantee.[/quote]

+1.

You need to take your emotion out of this. Why do you care about satisfying them? If it's for anything other than a pure business reason - i.e. - they can ruin your reputation and hurt future business; they are a significant part of your own revenue stream - then you need to stick to your guns (politely and likely behind the shield of your attorney) and move on.

Your customer is emotionally invested and sounds like embarrassed about misunderstanding the contract terms and they are lashing out at you.[/quote]

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