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Reply to "If you’re great with customer service, help me. "
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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Wow. A lot of naive, but sincere and kind responders--including the attorneys. Folks, if OP really has an attorney, why is he/she here ? OP is attempting to pull a fast one. Of course this is just my impression based on the scant details provided by the OP, but I have a good bit of experience. Frankly, more than I wish that I had. [/quote] DP. I don’t think OP is trying to pull a fast one. I didn’t interpret the fact they have a lawyer to mean they have one at the ready for this specific instance. I read it as they have a lawyer they’ve worked with before who they would consult. OP, could you talk with your client and go through the contract they signed? Point out all the contract requirements you met (and exceeded). After explaining all that to them, ask them what they want. If what they want is even remotely doable, I’d consider meeting their ask. I would never work for them again. [/quote] No. Let your lawyer sit down with you and the client. [/quote] If needed, sure. But that immediately puts client on defensive and takes conversation to different level. Maybe trying it one-on-one first makes it more friendly. Or not. [/quote] No. OP might misspeak, inadvertently confuse things, weaken position. This is no longer friendly. [/quote]
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