Reply to Done with USAA, looking for a better option

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[quote=Anonymous][quote=Anonymous]What is the issue exactly? I use USAA for most things but haven’t had to call their 800 number in the last year. I called several times August 2024 about an issue we had with a payment for a car purchase (dealer issues) as well as with insurance questions and each time I reached live individuals who were very helpful. Did something change? I’d hate to have to move banks.  I have had an awful time with Capitol One and I’m not impressed with Chase Bank. Capital One held my college kid’s money hostage for years (really years!) claiming they couldn’t release funds from her account because they had to freeze it with no valid explanation. I couldn’t get any help at the branch and had to rely on their 800# where they just kept passing the buck and promising to investigate. [/quote]

The issue today is that I can't get the money from my savings account to pay a contractor. It's too much for zelle, no one takes checks (and I don't have checks anyway), the wire transfer function is "unavailable," and they've vastly reduced their 800 number hours. This is not the first time this has happened. But at least last time, a few years ago, I could get someone on the phone and get it done.

I'll be paying attention to insurance recs, too. Had a fender bender a year or two ago that took [i]four months[/i] to resolve. And I haven't shopped for homeowners in a while.

I'm ready to get a new bank TODAY though. I'm that fed up. [/quote]

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