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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Op here. A few pp here mentions Potters is bad, are you all referring to the one off muddy branch road in Gaithersburg? I think they have 2 locations in Montgomery county. Is Lashof Violins in Gaithersburg better? [/quote]

I’m the previous poster.  My experience was at the Takoma Park location.  I actually thought of making a complaint to the BBB. Sleazy guy in the rental dept who is a master at extortion, and when I complained to him, he threatened to charge me more! And I had bought insurance! I would avoid any place with the name “Potters”, regardless of location.  
I then rented another instrument from Foxes in Falls Church and had zero problems. Welcoming and informative staff who just have a love for music and try to get your child fitted with the best sized instrument for them.  And at a fraction of the price of the rental fees at Potters.  The only problem at Foxes is that you can end up waiting awhile for your turn.  Although if you go on off-peak days and times, this may not be an issue.  [/quote]

PP, when an instrument is damaged, you need to pay your share of the repair. Yes, repairs are expensive, what did you expect? Potter's is highly respected. I've been in the area for decades, and all the string teachers and professionals trust Mr. Potter, the owner, and his business associates. He's not for the most high-end soloists, who usually get their instruments repaired in NYC, but he's honest and focuses on students, mid-range professionals and enlightened adult amateurs. At worst, this was a bad hire and the person you dealt with has been fired. Maybe you could have sought confirmation of the price with a manager.

Foxes is also good and focuses on students as well. The instruments are of slightly lower quality, hence the price differential.

But please don't criticize Potter's so harshly. It's making you look like an uninformed customer, such is their stellar reputation in the DC region.[/quote]

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