Reply to Why are people a$$holes to new restaurants?

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[quote=Anonymous][quote=Anonymous]As a small business owner I've seen this. There's a certain type who lives to trash businesses on the internet. Who knows why. Obviously these types are impossible to please. But we had a client write a really over-the-top bad review of us so I reviewed her google review history. Yep, 1-star reviews across the city for restaurants, nail salons, clinic, you name it. [b]Rest assured that these reviews usually come across as not credible[/b]. Agree with PP that you should nicely respond in real time. You have to just play the game.

Also you can't get them removed. We looked into it as this client clearly had an agenda and google won't do it. OK. The only response is to continue to solicit good reviews so it pushes the bad ones down. Who knows, some people suck. [/quote]

As a customer who still uses review sites for companies or products, I will look at the 1-2 star reviews to see if there is a trend. For instance if 5 people write that that a certain item broke after just a few months of us (esp due to the same type of defect) or that a restaurant has really awful service, then that trends toward being a legitimate concern.

But a couple reviewers with a bone to pick about niche things like not talking to a manager (which I couldn’t care less about) would not dissuade me from trying a new restaurant.

Also to the PP who said maybe it was a treat for them and they were disappointed, I would say that anyone who hinged an important meal out on a brand new restaurant is an idiot. Everyone knows you’re going to be a Guinea pig the first month or two that a new place opens. Although I do agree with another poster that if things were subpar that should be fixed in the bill with comped drinks or something (it would be a good way to ensure customers come back after a slow meal or something being out).[/quote]

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