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Reply to "Why are people a$$holes to new restaurants?"
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[quote=Anonymous]As a small business owner I've seen this. There's a certain type who lives to trash businesses on the internet. Who knows why. Obviously these types are impossible to please. But we had a client write a really over-the-top bad review of us so I reviewed her google review history. Yep, 1-star reviews across the city for restaurants, nail salons, clinic, you name it. Rest assured that these reviews usually come across as not credible. Agree with PP that you should nicely respond in real time. You have to just play the game. Also you can't get them removed. We looked into it as this client clearly had an agenda and google won't do it. OK. The only response is to continue to solicit good reviews so it pushes the bad ones down. Who knows, some people suck. [/quote]
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