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[quote=Anonymous]It costs them more to hire staff to answer phones than they'll make in sales. If they don't have it, you don't come in to buy. If they do have it, there's still a chance you won't come in. And let's be honest, none of us are going to stop shopping at box stores because of customer service. How many mom & pops do you see selling toiletries and cleaning supplies? None. So, for better or worse, we're stuck being their customers no matter how bad the service is.[/quote]
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