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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Inbound be super frustrated as well.  And, be careful not to take your frustrations out on the min wage person answering the phone who has no idea how to help you.  I would start with the practice manager of the current doctor group, or, the ombudsman at the hospital.

Be a pit bull, don't let go until you find the right person who can help find the one field that is making the bills go to the wrong place[/quote]

Is the ombudsman who I would contact? Totally agree it has nothing to do with the current practice I’m seeing [/quote]

Dp. That’s what I would so.  Like a pp said, this info is buried deep in the system somewhere and it will probably take the ombudsman to get the attention of someone who can fix it.

I get it, I actually have this issue with my kids’ Catholic school.  My ds went to a parish preschool in 2013 and we moved away after less than a year.   Five years later we moved back to NoVA but miles away in a different parish, but our details in the diocese records are from 2013.  I keep correcting them but they seem to regularly revert to the old address/phone number/emergency contacts at the start of each school year.  My ds is in high school now, and I’m still fixing the info.  No idea why it won’t go away.  [/quote]

Aha, thank you. I’ll admit that if my ex was normal, it probably wouldn’t bother me as much. But he is not, and this private info was pretty much used in the worst way possible. [/quote]

Ugh, I’m sorry.  😢  I’d tell the ombudsman that your personal info is being abused by your ex to light a fire under them to get it fixed.  [/quote]

Thank you so much for the advice! [/quote]

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