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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I’m self employed and my DH was in a serious car wreck last weekend that left both legs broken and he was in the ICU for days. This meant refunding clients and communicating with them when I could. When explaining what was going on very few people said they were sorry or they understood. When telling a client I couldn’t complete their work and to void their check because of what happened I got an “ok” and that was it. I work in a frivolous industry so this isn’t like medicine or law. I’m not looking for attention or anything like that but I’m shocked at the complete lack of any empathy and since Covid it’s something I’ve noticed that people seem to just be indifferent to one another. [/quote] Were YOU empathetic about whatever stress and extra burden cancelling your agreements caused them? Your post suggests not. "I work in a frivolous industry so this isn't like medicine or law" implies you bailing on your agreements wasn't allowed to matter to your clients. Check your own self-centered lack of compassion first, OP. I'm sorry life got lifey and lifed you, but you then lifed a bunch of other people who had already fulfilled their part of the bargain. They don't owe you empathy. There sure does seem to be a lot of 'main character syndrome' going around these days...[/quote] +1. The right thing would have been to find a replacement, let the client know, and brief your replacement so they are fully up to speed and can get the work done. But just a “sorry can’t do it here’s a refund” doesn’t deserve more than a “ok”. Also weird you are giving specifics - you should just say family emergency and leave it at that. I’m guessing you do something like social media, which while it may be “frivolous”, many businesses do rely on it to make money. Now the weeks they aren’t getting content, they’re not making sales.[/quote]
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