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[quote=Anonymous][quote=Anonymous][quote=Anonymous]That’s really hard for your mother; I’m sorry her trip has been made so difficult.

But it does happen. Maybe you can arrange wheelchair escorts or buggy service through the airline to help her navigate the transfers? My mother used to disdain this kind of support, until she tried it. Then she used it whenever possible.

Best of luck to you both![/quote]

How could I do this? Just call JFK and ask they meet her at her flight? She would gladly ask but she does not speak English, another reason why she avoids these scenarios!! I am actually a little shocked they did not put her on a direct partner flight (there was one) because she visibly does not look well, it would be striking. She is also likely very frazzled right now.[/quote]

Can you write her an email with a note in English that she can show to customer service at JFK to help her with her transfer. Eg" I do not speak English. Can you help me get to the gate for Flight 123 to Chicago".

Include your phone number so customer service can use your phone number to translate if necessary.[/quote]

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