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Reply to "What would you do in this situation? Someone from another department asks you about a team member’s errors "
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[quote=Anonymous][quote=Anonymous]Op here. Thanks PPs, in this case it was visual what was missing and causing Higher Up’s area to not be able to move forward. If I say I was unsure, it would be an obvious lie as I manage the database that Team Member A did not complete the process on and can visibly see the missing steps. I can’t think of a good example that applies in multiple job fields - It would be like someone using orange marmalade instead of raspberry jam and asking you to confirm the flavor you see and taste. You can see and taste the difference. [/quote] “I was not involved in the sticky sweet stuff process this week. Manager is the person who can help you with this” To Manager: FYI Annoyatron was asking me about the use of orange marmalade. I referred their question to you. To Screwup: Heads up that Annoyatron noticed and asked about your using orange marmalade, in case you want to get ahead of any questions they or Manager might have. You don’t cut out your manager if there is an issue involving your team. It’s not strictly necessary to tell Screwup, but it’s nice to give them a heads up , and could bank some goodwill. [/quote]
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