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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]That is an unhinged email.

I'm not at SSA - what is this line about?

"The life affirming moments we provide in the lives of citizens, is a result of serendipity - from doing our work well – it is not an end in itself, nor our mission."[/quote]

AI generated, no human would write this.  What they are implying is those feel good moments from work are not your motivation or job the successful operation of the agency is the goal and those feel good moments will naturally come from that.  What they wanted to say is something like…
While the inspiring moments have meaning, are valuable and significant, they should not become the main objective. Instead, the organization should remain dedicated to its mission, trusting that these impactful experiences will arise as a natural consequence of doing the work well.[/quote]

I don’t even understand what you are trying to say. Does anyone at SSA believe that being personally inspired is the mission of the organization? [/quote]

Separate agency mission from what motivates employees. The mission is processing claims effectively, accurately and efficiently. The mission is not creating feel good moments for employees.  That said, depending on your role, a byproduct of processing claims— which can involve extensive claimant interaction to gather the necessary information— is seeing that your job make other people’s lives better, in a concrete way.  That byproduct motivates many employees to give the extra effort— or just avoid burn out.

More than one thing can be true. Feel good is not the mission. But doing the mission well can feel good.  I have to think that dynamic isn’t unique to SSA. [/quote]

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