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[quote=Anonymous]First, I have to say that never write bad reviews but this one is a must…

DONT DO IT - This is a scam organization. They claim they are nationwide but when you have a problem with the local program they showed no responsibility and direct you to the local program director (franchise owner) and with my experience, MeShelle Sterling, the local Mission Viejo CA program director went ghosted on me soon after she got the money for the season.

We signed up our 13 years old boy for the basketball program with MeShelle Sterling at the Mission Viejo location (Aliso Viejo) and before I sign him up I reached out to MeShelle to asks if the program was suitable for a kid with no pervious basketball experience. Of course she hypes up the program and we went ahead and signed up.

Fire class we noticed there was not set coaches, not organized and there was only four kids in the program. No set drills or any kind of teachings. No program or plan at all. It felt like parents from the neighborhood gathered in the local elementary school for a picnic. Either way I was hoping that our boy will catch interest in basketball but was not happy about the program as MeShelle told me that there are coaches, and each class has one hour of drills and play/position teaching follow by 30 mints of scrimmage play. That was not the case at all. Very disorganized and unprofessional. I must add that she was very professional and responsive to get me to sign up for the 190$ fee for only 6 Saturday classes.

HERE COMES THE KICKER…. Due to some personal emergency matters, which is totally understandable, MeShelle was forced to cancel 3rd and 4th class. and noted TBD for the 6th class. Again, things happen in life and it’s understandable. She never followed up with any kind of email or communication regarding the 5th class. I had to reach out and did not receive a respond in time and we apparently missed the 5th class. And last class was a joke too. Coming to the end of the program and asking about the missed classes, Meshelle noted that a refund will be processed for the missed classes. Guess what... we never received a refund... and reached out to her 3 times without getting a response. After calling the corporate office maybe 3 times and a 4th email directly to Mishelle I received a short reply from her noting that a credit was added to our i9sport account... Why is it a credit and not a refund??? This program sucks and we have no intention of rejoining this program again and I would like a refund and not a credit to my i9sport account... No repose of course. Since that it’s been 2 months of emailing Meshelle and calling the corporate office just to be passed back to Meshelle as "she is the program director and its up to her to process a refund or a credit." And She is nowhere to be found.  Not surprised…

This program is a joke and not professional at all... I would not recommend it and its best to seek another program that is actually useful for your young children.
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